Returns and Exchanges
We pride ourselves on providing the best! If you’re not happy with your purchase, you have 30 days to return/exchange your unused item fur free, plus we cover the cost of return postage.
Our Shipping Address:
Doggy Social
PO BOX 26261
SLP,MN 55426
Return Policy
We want you to be completely satisfied with your purchase from us. If for any reason you are not satisfied, we are happy to offer a return or exchange within 30 days of the purchase date. Please read the following guidelines to ensure a smooth return process.
Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You must also provide a proof of purchase, such as an order confirmation email or receipt.
To initiate a return, please contact us at doggysocialmn@gmail.com. We will provide you with a return authorization number and instructions on how to return the item.
You are responsible for the cost of shipping the item back to us, unless the item is defective or we made a mistake with your order. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your item arrives safely.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Please note that it may take some time for your bank or credit card company to process the refund, and we cannot control the timing of these processes.
Exchanges
If you would like to exchange your item for a different size, color, or style, please contact us at doggysocialmn@gmail.com. We will provide you with a return authorization number and instructions on how to return the item.
Once we receive your returned item, we will process the exchange and ship the new item to you. You are responsible for the cost of shipping the item back to us, unless the item is defective or we made a mistake with your order.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or exchange. These items will be clearly marked as final sale on our website.
Contact Us
If you have any questions or concerns about our return policy, please contact us at doggysocialmn@gmail.com. We are happy to help you with your return or exchange and will do our best to ensure that you are satisfied with your purchase.